Return Policy

Return and exchange issues
Q: How to return or exchange the goods?
A: We provide the best after-sales service. Within three days after you receive the goods (based on the delivery date of the delivery), if you have any questions about the goods (defective or misdelivered) during the period, Please call for confirmation first, returns without prior approval will not be accepted
Q: Who should I contact for return or exchange?
A: Before returning or exchanging the goods, please contact the customer service staff of Hart at 25570988 (Mrs.Leung) in advance.
Q: Should I explain the reason for the return?
A: The product to be returned or exchanged must have the complete outer packaging of the product and an explanation of the reason for the return and exchange, please forgive me
Q: If I think the item I received does not match the photo on the website, can I return it?
A: The pictures on the website are for reference only, and the actual color of the ordered product must be used. The weight, quantity, and packaging method shall prevail. If the packaging and color are slightly different, it does not constitute a reason for return or exchange, please forgive me.
Q: Under what circumstances cannot accept returns and exchanges?
A: (1) The shelf life of the food is exceeded.
     (2) Due to consumer damage or wrong order, we will not accept returns.
     (3) If the consumer sends the product back without prior notice when handling the return or exchange, it will not be accepted if the consumer sends the product back by himself